Human Resource Assistant- Urgently Hiring!

Home Instead is seeking a full-time HR Assistant to be the voice and face of our Augusta office. We are looking for a cheerful professional with great office skills to perform a variety of administrative and HR duties, including answering the phones and assisting with Care Professional recruitment, onboarding, training, scheduling and payroll in order to provide the highest quality experience for Care Professionals and clients. If you are a friendly, outgoing individual who excels in the office and are interested in working with a vulnerable population where you can make a difference in the lives you serve, we want to speak to you!

Benefits:

• Paid time off
• Excellent hourly wages
• Paid training
• Individual Retirement accounts (IRAs) with company matching contributions
• Performance Bonuses
• Working with a vulnerable population where you can make a difference in the lives you serve.
• Optional health, vision, and dental benefits 
  
  Primary Responsibilities:
   
• Reflect the core values of Home Instead.
• Demonstrate open and effective communication with owner, colleagues and Care Professionals
• Maintain regular attendance at the office to execute job responsibilities Monday-Friday 9 a.m.- 5:30 p.m.
• Sharing of on-call responsibilities after normal office hours at least one week per month.(with a separate, additional compensation).
• Communicate client and Care Professional concerns or problems with owner and other office staff
• Field new client inquiries over the phone in a knowledgeable manner and schedule consultations
• Assist with screening Care Professional applicants in an efficient and professional manner, including criminal background and motor vehicle checks on Care Professionals applicants
• Schedule, coordinate and conduct Orientation training
• Initiate and oversee the Care Professional Onboarding, including following up with new hires and office staff to verify completion of all Onboarding paperwork
• Create and maintain all employment related records
• Assist employees with access to training material, maintain and enter a record of training hours completed, and updating training materials as needed
• Remind employees to complete their annual training, TB and other certifications, and inform the Owner for follow up when needed to ensure compliance
• Finalize Care Professional shifts after verifying that pay rates and clock-in/out times are accurate
• Assist with Care Professional retention activities, including periodically contacting them by phone and supporting the quarterly meetings.
• Update the payroll system for new employees and add revised information for current employees
• Enter and maintain accurate client and Care Professional information
• Assist the Client Service Coordinator with coordination of Care Professional schedules as needed with an emphasis on creating high quality matches/extraordinary service.
• Provide in-home caregiving services for clients on occasion, as fill-in for open shifts 
• Assist the Owner with monitoring compliance with local, state and federal regulations
• Assist the Owner with preparing, updating and publishing various forms of communications, including the franchise website, Facebook page and newsletters 
  
  Knowledge, Skills, and Abilities:
  
  •Perform duties in a professional office setting, including the ability to demonstrate discretion, integrity and fair-mindedness, work independently, maintain confidentiality of information, meet deadlines establish good teamwork relationships with the franchise owner, office colleagues, and Care Professionals and present a professional appearance and demeanor
  •Strong organizational skills with ability to prioritize daily, monthly and yearly work
  •Excellent oral and written communication skills and the ability to listen effectively
  •Sound judgment and good decision-making skills
  •Promptly answer all inquiries from clients, Care Professional applicants, Care Professionals and referral providers in a warm and professional manner, listen to telephone calls effectively and patiently, and respond with congeniality
  •Operate office computer network, phone system and copier/printer/fax equipment
  •Proficient typing and personal computer skills, including email,Microsoft Word, Excel, PowerPoint, and Outlook, as well as the ability to learn an in-house software system are a must. 
  •Available to work evenings and weekends, on occasion, when on call to respond to the needs of clients and Care Professionals. 
  
  
  Job Type: Full-time
  
  Salary: $15-$18/hr. (Pay rate is commensurate with experience and skill level) 
                 + On-call stipend
  Expected hours: 40 per week